Terms and Conditions
SHOP
Welcome to Dog Tales Club! These Terms and Conditions (“Terms”) govern your use of our website and purchase of products from our online store. Please read them carefully before placing an order.
1. Introduction
Dog Tales Club (“we,” “us,” “our”) operates this website and sells dog-related products such as toys, treats, accessories, and grooming supplies. By using our site or purchasing from us, you agree to these Terms.
2. Products and Availability
• We strive to display our products accurately, but actual items may vary slightly from images.
• All product descriptions, pricing, and availability are subject to change without notice.
• We reserve the right to cancel or refuse any order if the product is out of stock or if an order cannot be fulfilled.
3. Pricing and Payment
• Prices listed include applicable taxes but do not always include shipping fees, which are calculated at checkout.
• We accept payment via major credit/debit cards, ApplePay and GooglePay.
• All prices are in GBP (£).
• In rare cases of pricing errors, we reserve the right to cancel orders or request additional payment.
4. Order Acceptance and Contract Formation
• Your contract with us is formed when we send you an order confirmation email.
• We may refuse or cancel orders at our discretion (e.g., suspected fraud or error).
5. Shipping and Delivery
• We ship within the UK using trusted courier services. Estimated delivery times will be provided at checkout.
• Delivery dates are estimates and not guaranteed. We are not liable for delays beyond our control.
• Risk of loss passes to you upon delivery.
6. Returns, Refunds, and Exchanges
• Please see our separate Return, Exchange, and Refund Policy for full details.
• Generally, items can be returned within 30 days if unused, unworn, with tags, and in original packaging.
• Perishable items such as food or treats are not eligible for return unless faulty or damaged
7. Product Safety and Use
• Our products are designed for dogs, but it’s your responsibility to supervise your pet and ensure suitability.
• Please check ingredients or materials for potential allergies or sensitivities.
• We are not liable for injuries or damages resulting from misuse of our products.
8. Limitation of Liability
• To the fullest extent allowed by law, Dog Tales Club is not liable for indirect, incidental, or consequential damages related to our products or website use.
• Our total liability for any claim is limited to the purchase price of the item.
9. Intellectual Property
• All content on this site, including text, images, logos, and designs, are owned by Dog Tales Club or our partners.
• You may not copy, reproduce, or use any content without permission.
10. Privacy and Data Protection
• We respect your privacy. Please review our Privacy Policy to understand how we handle your data.
11. Governing Law and Jurisdiction
• These Terms are governed by the laws of England and Wales.
• Any disputes will be resolved in courts located in England.
12. Changes to Terms
• We may update these Terms from time to time. Changes will be posted here with an updated effective date.
13. Contact Us
If you have questions or concerns about these Terms, please contact us at:
Email: shop@dogtalesclub.co.uk