Privacy Policy
SHOP
Last updated: 26/06/2025
At Dog Tales Club, we value your trust, and that includes respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from our shop.
1. Who We Are
Dog Tales Club is an online pet shop based in the UK, providing dog lovers with high-quality products for their dogs. If you have any questions about this policy, you can reach us at shop@dogtalesclub.co.uk.
2. What Information We Collect
When you interact with our site, we may collect the following personal information:
• Contact details (name, email address, phone number)
• Shipping and billing information
• Order details and purchase history
• Account login details (if you create an account)
• Payment information (processed securely via third-party providers, we never store full card details)
• Technical data (IP address, browser type, device information, cookies)
3. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Communicate with you about your order or account
• Respond to customer service requests
• Send marketing emails (only if you opt in)
• Improve our website and services
• Comply with legal obligations
4. Sharing Your Information
We only share your data with trusted third parties when necessary to run our business, such as:
• Payment processors (e.g. Stripe, PayPal)
• Shipping carriers (e.g. Royal Mail)
• Website analytics tools
We never sell your data to third parties.
5. Marketing Communications
You’ll only receive promotional emails from us if you’ve opted in. You can unsubscribe at any time by clicking the link in the email or contacting us directly.
6. Your Rights
Under UK data protection law (including the GDPR), you have the right to:
• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request that we delete your data
• Object to or restrict certain uses of your data
• Withdraw consent (e.g. for marketing)
To exercise your rights, email us at shop@dogtalesclub.co.uk.
7. Cookies
Our website uses cookies to provide you with a better browsing experience and to analyze traffic. You can control cookie settings through your browser preferences.
8. Data Security
We take appropriate steps to protect your data using encryption, secure systems, and access controls. However, no system is 100% secure, so please keep your login details confidential.
9. How Long We Keep Your Information
We only keep your personal data as long as necessary for the purpose it was collected, or as required by law (e.g. tax or accounting purposes).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date at the top.
11. Questions?
If you have any questions or concerns about your data or this policy, please don’t hesitate to get in touch at shop@dogtalesclub.co.uk.